Privacy Notice

Effective Date: 26 February 2026

Last Updated: 26 February 2026

Nova Equipment (“we”, “us”, “our”) is a sole trader business providing computer and laptop repair services in Hitchin and surrounding areas. This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data Controller

Enrico Acampara trading as Nova Equipment
Hitchin, Hertfordshire
Email: info@nova.equipment
Phone: 07988 461451

Nova Equipment is registered with the Information Commissioner’s Office (ICO).
Registration reference: ZC098697

2. Information We Collect

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Address (where required for service)

Device & Service Information

  • Device make and model
  • Serial number
  • Fault description
  • Diagnostic notes

Website Usage Data

If analytics tools are used, we may collect:

  • IP address
  • Browser type
  • Pages visited
  • Basic usage statistics

3. How We Collect Data

  • When you contact us via website form
  • When you call, email or message us
  • When you submit a device for repair
  • When you use our website

4. Lawful Basis for Processing

  • Contract – to provide repair services
  • Legal obligation – to maintain financial records for HMRC
  • Legitimate interests – to operate and improve our services

5. How We Use Your Information

  • Respond to enquiries
  • Provide repair services
  • Issue invoices and receipts
  • Maintain service records
  • Comply with tax and legal obligations

We do not sell, rent or trade your personal data.

6. Device Data Handling

During repair, we may have incidental access to files stored on your device.

  • Data is accessed only where necessary for diagnostics
  • We do not intentionally review personal content
  • Passwords are not retained after repair completion
  • Temporary backups are securely deleted after completion

Customers are responsible for backing up their data before submitting a device for repair.

7. Data Sharing

We may share limited personal data with:

  • Accounting software providers
  • Payment processors
  • Parts suppliers (delivery details only)

All third parties are required to handle data securely.

8. Data Retention

  • Invoice and financial records: 6 years (HMRC requirement)
  • Diagnostic and service records: up to 2 years
  • Temporary device data: deleted after repair completion

9. Data Security

  • Secure storage of customer devices
  • Restricted access (business owner only)
  • Encrypted digital systems where applicable

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure (where legally permitted)
  • Restrict processing in certain circumstances
  • Lodge a complaint with the Information Commissioner’s Office

ICO website: https://ico.org.uk

11. Cookies

Our website may use essential cookies for basic functionality. If analytics tools are implemented, additional cookies may be used. You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

For privacy enquiries, please contact:
info@nova.equipment